Frequently Asked Questions
General & Services
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Q: What is Cranserco’s main specialization?
A: To provide heavy equipment, spare parts, and technical services for the mining, plantation, and forestry industries in Indonesia. See Why Choose Us page to understand the reason our customers stay with us for long time.
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Q: Where are Cranserco’s operational offices and workshops located?
A: Balikpapan is our main office and workshop. Jakarta is our commercial office. Our branches are located in Sumbawa, Surabaya, Pekanbaru, and Papua. We also have the capability to reach remote mining sites. For complete information, see Contact Us page.
Products & Spare Parts
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Q: Is Cranserco an authorized distributor?
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Q: How do I order specific spare parts that are not in stock?
A: Just contact us through any channel provided in Contact Us page, or fill the Request Quote form. We will reach out you shortly.
Technical Services & Safety
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Q: What safety standards (HSE) does Cranserco apply?
A: We complay with many international industry standards. To achieve those compliance we routinely conduct training for technicians.
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Q: Does Cranserco provide on-site support services?
A: Yes, our team of technicians is ready to be deployed directly to the customer’s operational site for routine maintenance or emergency repairs.
Training & Certification
Q: Is operator training available for purchased units?
A: Our pricing structure also consist of comprehensive training programs to ensure operators can operate the equipment safely and efficiently.
Q: Other than selling equipment and technology products, what are supports provided by Cranserco?
A: Other than producst, we provide parts, service, training, technical, and crane inspection as well.
