Privacy Policy
NOTICE ON PERSONAL DATA POLICY This Personal Data Policy Notice explains how PT Berlian Cranserco Indonesia (“Berlian Cranserco”, “we”, or “us”) collects, processes, uses, and shares the personal data of our customers, vendors, suppliers, partners, job applicants, and other individuals (each, “you”) when you use our websites, applications, social media, contact centers, or other platforms offering Berlian Cranserco products, services, or features (collectively, the “Services”).
What is Personal Data? “Personal Data” means any information that identifies you or from which you can be identified — for example: name, national ID number, tax ID, telephone number, address, email, date of birth, or similar information. Berlian Cranserco collects, processes, uses, and discloses Personal Data only as described in this Privacy Notice, with your consent, or as permitted/required by applicable law. General Policy We recognise and respect the importance of keeping your Personal Data confidential. We collect Personal Data when you interact with our Services, including identity and contact details, log and usage data, device and technical data, and location data where applicable. We also collect any information you provide directly to us. We implement reasonable legal, organizational, and technical safeguards to protect your Personal Data against loss, misuse, or unauthorized access. Access to Personal Data is restricted to employees and personnel who need it to perform their duties, and processing is limited to purposes allowed by law or under this policy. Purposes for Collection and Processing We process Personal Data for the following purposes (and related activities):

• To respond to inquiries, feedback, or complaints you submit through our site or contact channels.
• For internal record-keeping related to your correspondence with us.
• For administrative, audit, and legal compliance purposes.
• To provide information about products, services, events, offers, loyalty programs, marketing, and promotions (subject to your marketing preferences).
• For business development and analytics, including market research and improving our services and business strategy.
• To evaluate applicants for employment opportunities.
• To improve our website, applications, and services.
• To manage business relationships, process payments, deliver products and services, and provide support for partners and customers.
• For security, fraud prevention, and to maintain the safety and integrity of our systems and Services.
• For any other purpose where we have obtained your consent or permitted by law.

Disclosure of Personal Data

Disclosure for legal reasons We may be required to disclose Personal Data if required by law, regulation, or a valid order from a competent authority or court. Where permitted, we will notify you promptly if legal requirements force us to disclose your Personal Data so you may seek protections available under law. Disclosure to third parties We will not disclose your Personal Data to third parties except as described in this policy or with your consent. Examples of permitted disclosures include:

• Where you have given prior consent.
• Where disclosure is required by law, regulation, subpoena, or court order.
• Where necessary to deliver Services — e.g., to our principals, service providers, or partners who assist with data analysis, service delivery, or legal enforcement.
• Where disclosure is necessary for legal claims, investigations, or enforcement of rights.

Retention We retain Personal Data only as long as needed to fulfil the purposes outlined in this Notice, unless a longer retention period is required or allowed by law. When Personal Data is no longer required, we will delete, destroy, or anonymise it, or otherwise prevent access in accordance with applicable law and our retention procedures. Certain information may be retained longer for safety, security, fraud prevention, or to meet legal obligations. Correction, Suspension, and Deletion You may request correction of inaccurate Personal Data, temporary suspension of processing in specified situations, or deletion of Personal Data that is no longer necessary for the purpose collected. We will process such requests in accordance with applicable law, except where retention is required for legal compliance. Account Security and Passwords You are responsible for keeping any account passwords confidential. We are not liable for unauthorized use of your password by others. We recommend you update your password and device/software regularly. Your Rights as a Data Subject Under applicable laws, you have rights relating to Personal Data we hold about you. These include the right to:

• Be informed about purposes and legal bases for processing.
• Access and obtain a copy of your Personal Data.
• Request correction or update of inaccurate Personal Data.
• Request deletion of Personal Data where permitted.
• Request restriction of processing, or object to processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Lodge complaints and seek compensation where there has been unlawful or negligent processing.

If we rely on a legitimate interest to process data, we will inform you and — where required seek your consent for further disclosures. If you decide not to provide Personal Data or withdraw consent, we may be unable to provide certain Services or features. Website Management, Security & Liability This website is managed by PT Berlian Cranserco Indonesia to provide information and services. We strive to keep content accurate and up-to-date and may change, update, or suspend portions of the site at any time. While we take steps to secure the site and services, we are not responsible for losses arising from use of the site, technical failures, or external links beyond our control. Policy Updates We may periodically update this Privacy Policy to reflect changes in law, technology, business practices, or service offerings. We will notify you of material changes in accordance with legal requirements. Contact & Requests If you wish to exercise your rights, make a request, or ask questions about this policy, please contact us at:


📍 Cibis Park, Gedung CIBIS Eight, 3rd Floor no. 5

Jl. TB Simatupang No. 2

Jakarta Selatan 12560, Indonesia

📧 sales@cranserco.com

📞 +62 811 538 5566